Getting Started

an arrow depicting the start of a processWelcome to MassOptions.  If you’re an elder, an individual with a disability, a family member, or a caregiver looking for services and supports in your community, you’ve come to the right place.

Finding the information and resources you need couldn’t be easier. In fact, you’ve already taken the first step - You’re here! 

 At MassOptions you can contact trained specialists based right here in Massachusetts or use an easy-to-navigate website to guide you through a simple process. You can start by taking a quick tour around the site. Explore the Finding Services and Supports pages to learn about the broad range of public services available in Massachusetts.

 Our specialists give you fast, personalized attention. All you need to do is tell them about yourself or what you need to live independently. You can even stay on the line while they connect you with an appropriate community resource or agency, if your call is during regular business hours.

If you’d like, you can start the process right now. Complete an Easy Referral to connect to a local organization that can provide reliable information and choices about the services and supports that best fit your needs.

Or, if you are still unsure or don’t feel comfortable making the call yourself, we’re here to help. You can speak to a specialist at MassOptions, Monday - Friday, 9:00AM to 5:00PM by phone toll-free at 844-422-6277 , or by using the online chat feature.

Want to connect after hours? Fill out a Contact Us Form with your name, phone number, and the best time to reach you and a specialist from MassOptions will call you back within 1 business day.